Description de l’offre
Overall Objectives:
- Ensure wholesaler/EC B2B channel order management achieve group SLA target.
- Ensure the stock accuracy in the warehouse.
- 3PL management and improvement.
- Communication with sales/customer for the order & delivery topic
Key Areas of Responsibility:
- Sales order management=>Manage the wholesaler/EC B2B channel order can achieve group SLA target.
- 3PL management=>Monitor 3PL daily operation, including VAS, outbound, shipment status.
- Customer complaint=>Team work with QA team for the customer complaint, ensure all of the complaint have been feedback with action to customer within 3 working days.
- SAP operation=>Ensure all of the sales order have been recorded to SAP system accurately and efficiently.
- Logistics cost monitor=>Team work with CS team to ensure the actual cost algin with the yearly budget.
- Reporting=> Prepare sales report and customized report.
- Stock count=>Cycle count with internal audit base on the stock count planning.
- Internal order management=>Manage the internal order from sales/MKT team.
- Communication=>Communicate with customer/sales for the order and delivery topic, solve the issue smoothly.
Profil recherché
Education, Experience and Competency：
Education :
- Degree in business management or related disciplines.
Language Skill ：
- Mandarin & English
Professional Experience ：
- 5+ years of customer service experience in multi-international FMCG companies
- Experience in handling operations through 3PLs
- Have good common sense for the logistics operation.
- Prefer having good awareness and understanding of customer service principles
Core Competencies ：
- Work with initiative
- Detail orientated.
- Logic thinking and business oriented.
- Ability to communicate effectively with various objects.
- Ability to analyze and sort information.
- Good documentation management
Postuler à cette offre
Lieu
Asie - Grande Chine
Type de contrat
CDI
Expérience
5-7 ans
Début
ASAP
Localisation
shanghai