Description de l’offre
POSITION OVERVIEW:
The position involves working as part of Bruichladdich Distillery supporting the Glasgow and Islay teams. You will oversee the management of a range of IT services, including all infrastructure, network, and support activities for the Bruichladdich Distillery, reporting to the IT Manager.
MAIN DUTIES AND RESPONSIBILITIES
IT Infrastructure & network
• Guarantee the availability of all Information Systems of PHD, internally and in the Cloud
• Develop and maintain systems & networks, with monitored DRP & backup plans
• Ensure an innovation watch, chose the right technologies for PHD needs
• Work with the Group IT Security team to control risks and ensure day to day patches and Security measures
• Hands-on deployment of network and systems solution (fibre and ethernet cabling, rack and stack, etc)
• Management of the IT/OT split and manufacturing best practices
IT support & Workspace
• Guarantee a high level of level 1 & 2 to all PHD employees for any incidents & requests
• Report to Level 2 & 3 Support for infrastructure & network issues and ensure the resolution follow-up
• Select and manage the right partners by analysing sub-contracting offers (services, budget, resources, special clauses, contracts, etc.), and organize the Support workload and SLAs with the selected partners
• Coordinate all IT support activities with other regions and share best practices and standard process
• Ensure any Devices management and support (laptops, tablets, smartphones, RF devices, etc …)
• Meeting rooms deployment, management & support
• Mobile phones, Softphones & IPBX management
Organisation & Management
• Lifecycle management of all IT equipment (procurement, repairs, recycling & disposal, etc.)
• Deploy, maintain, and develop ITSM processes and tools
• Manage the budget for all Infra related topics
• Management of technicians, engineers and external services for support and workspace (including third parties)
Profil recherché
Essential requirements
• Computer Science Engineering background
• On-premises & Cloud Infrastructure knowledge
• Strong network knowledge
• Experience in IT Support management (internal & contracted resources)
• Excellent organisation and interpersonal skills
• Impact and conviction – shared passion and philosophy
• Project management
• Knowledge of ITIL process & organizations
Desirable
• Experience with Hyperconverged technologies, ESXs or SAN/VSAN in a high demand environment
• Experience in process automation and the usage of innovant data technologies
• Experience with fibre deployments
• Experience in infrastructure in a manufacturing environment and IT/OT management
• Concise and impactful reporting ability
KPIs
• Systems & Networks availability
• User satisfaction for Incident, Change and Request management
• Service Desk and support KPIs
• Budget and projects planning control