a. Act as the key interface between multiple stakeholders to ensure smooth execution of Order to Cash (OTC) flow
b. Responsible for accurate and efficient processing of Customer’s Purchase Orders
c. Work closely with Planning, Sales, Marketing, Customer on forecast, allocation, backlog management and delivery scheduling of both Trading and POS items.
d. Monitor customer’s order shipment plans and liaise closely with 3PL for accurate and timely delivery arrangement, custom clearance and other logistics matters
e. Provide excellent customer service and sales support relating to orders, inventory availability, invoices and any other related queries
f. Analyze and prepare data for management reports
g. Ensure all internal processes are followed and aligned with compliance
h. Involvement in department projects and other ad-hoc duties as assigned